Operation Issues

• The growing market need for EDI outsourcing services
• Making portal site for customers which ensures reliable service delivery and better management
• The issue with developing an on-premises portal site in-house, there were problems with human resources and the development period

Solution

• ServiceNow CSM

The Benefits

• INTEC adopted ServiceNow CSM to standardize business operations based on best practices.
• By utilizing the IT Operations Optimization Service, INTEC completed development in a short period of time.
• By improved visualization of the status of operations on the portal, INTEC aims to deliver a service for the co-creation of value.
• Able to deliver notifications about failures, maintenance operations, etc
• Receipt of inquiries and provision of replies
• Knowledge retrieval
• Receipt of forms containing various work requests

What Customer Is Saying

ServiceNow CSM can standardize different operations by different users into a proper business flow based on best practices. It can also develop high-quality services based on a standard framework without relying on the skills of individual engineers. As such, ServiceNow CSM was adopted by other departments in this company as well as other companies in our group. Although our services were based on a similar concept, we thought that it would be beneficial for us to use a global standard cloud service with as little customization as possible and thereby standardize business operations of INTEC, rather than to develop, customize and maintain on-premises systems by ourselves.

With low-code and non-programming development capabilities, we are expecting to reduce development time and thus deliver new features promptly to customers needs.

Mr. Masato Takeuchi
Group Manager
Sales Promotion Group
Business Promotion Department
Information Distribution Platform Service Business Division
INTEC Inc.

Mr. Keisuke Takeuchi
Group Manager
Service Infrastructure Operation Department
Information Distribution Platform Service Business Division
INTEC Inc.

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