Panasonic HA Air-Conditioning (M) Sdn Bhd
Operation Issues
- Faster distribution of new applications, patches and upgrades
- Reduction of scheduled client PC downtime
- Quicker resolution of client support issues
- Visibility of client hardware and software asset information
Solution
- Automated distribution and installation of client software by JP1/Software Distribution
- Automatic and transparent distribution requires zero client PC downtime
- Enhanced end-user support through use of JP1/Remote Control
- JP1/Software Distribution provides detailed client PC information
The Benefits
- Software installed speeded up by more than 50%
- Report-to-resolve helpdesk process cut from 1 day to 1 hour
- 60% of support issues resolved at first level
- Fewer service calls, no backlog
- 25% reduction in support headcount
- Lower administrative burden on IT team
- Unauthorised software eliminated
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